Installation not progressing

Highlighted
Level 1

Hi

 

I received the Model and NBN device on 28th March. I have connected all the gear as per installlation guide. It keeps trying to connect but the internet light doesnt come on. When I check the installation status url I get this message

Installation

Your installation is progressing.
We’re working hard on getting the service available for you. We'll keep you posted on the progress!

 

I cant get any help from Online Chat support as it is always busy and there is no phone support. Can anyone help please as I have work from home and I have no internet!

 

Kiran

1 REPLY 1
Highlighted
Moderator

Hi

 

My records show that your internet connection has been completed and is up and running.

 

Thanks for your patience