Welcome to the community!
We're able to locate your account using your community details and confirmed that your service installation has been completed. However, upon activation of your service our Technical Team found out that there is a possible line issue controlled by Telstra causing the service not to work. This is now being handled by our Engineering Team and escalated to Tesltra.
Based on the latest log on file, Telstra has told us they have booked a technician to check your TPG service anytime between now and 09/May/2019. Your attendance is NOT required. Let us know should you require further assistance