Welcome to the community!
If you sign up with No-Lock in contract there will be set up fee of $99.95 on top of your chosen ADSL2+ Plan.
Signing up with additional 18 Months Lock-In contract + $79.95 Set Up Fee includes our supplied ADSL2+
modem/router on top of your chosen ADSL2+ Plan.
We're able to locate your account using your community details and we've seen that one of our Technicians is scheduled to contact you tomorrow morning to assist you configure your modem/router.
We will keep an eye on this, please ensure to keep your mobile phone available for the incoming call. Let us know how it will go.
We understand that our Tech team has been in touch and since there's a possible fault within the copper network they've escalated the case with our Engineering team for further investigation.
Updates will be given within 24 to 48 hours once available.