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We’re sorry for the inconvenience; this is out of the ordinary and means that there will be a valid reason why the Telstra technician has not presented. This has been raised to our Service Delivery team and is currently investigating this with our field technicians to find out the root of the cause.
We do rely on our wholesale partner Telstra to install the service for you and we have given you the first available installation date we have from them.
Nevertheless, I've chased this now to our Service Delivery team and they'll be in touch with you should there be additional information.
I understand that one of our case managers has been in touch.
Please advise us once you were able to organise an access to the MDF with your building manager so that we can reschedule the appointment for you.