Installation

Highlighted
Level 1a

Hi there,

 

I have recently moved to a newly built house. There is wall socket for ethernet cable and telephone cable installed so that means the internet infrastructure is present . I signed up for the service but when it came to the installation process I received an email which says "Telstra, our third-party wholesaler, has informed us that there is currently no cabling infrastructure at your address. I really did not understand as there is wiring and other stuffs done. Please advice.

 

Regards

1 REPLY 1
Highlighted
Moderator
Hi there             


 Welcome to the community,

 

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

 

 

kind regards