Internet connection

[dilorenzo83]

I am wondering why internet connection is not yet available after almost a month.
Cuold you please check?!
Thanks

[David_M]

Hi @dilorenzo83 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[dilorenzo83]

Thank you David, I downloaded the app and opened two tickets. These have been closed but still no connection.
I appreciate your check

[David_M]

Hi @dilorenzo83 

Your adsl installation is on hold for some reason most likely due to telstra.

I have forwarded this to our install team someone will calll you back ASAP.

Thanks,

[dilorenzo83]

Still no solutions