Get online support
Thanks for your query!
Let me have a look for you, and I will get back to you ASAP.
There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.https://www.tpg.com.au/download
Your adsl installation is on hold for some reason most likely due to telstra.
I have forwarded this to our install team someone will calll you back ASAP.