Internet connection

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Level 1c
I am wondering why internet connection is not yet available after almost a month.
Cuold you please check?!
Thanks
4 REPLIES 4
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Moderator

Hi @dilorenzo83 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c
Thank you David, I downloaded the app and opened two tickets. These have been closed but still no connection.
I appreciate your check
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Moderator

Hi @dilorenzo83 

 

Your adsl installation is on hold for some reason most likely due to telstra.

I have forwarded this to our install team someone will calll you back ASAP.

 

Thanks,

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Level 1c
Still no solutions