Internet connectivity

[artcourt]

Hi.
I have seen similar posts about connectivity. We have been having problems for weeks now. No internet connection. Tried rebooting and all other suggestions. Can you check from your end , is it line fault in the street. Thanks

[Riezl]

Hi @artcourt,

Welcome to TPG Community!

We have located the account using your community details. We have checked the status of your service and we are detecting a possible fault on the line causing the issue, but we'd like to make sure.

Do you have a telephone handset connected along with the modem? Is there a dial tone? How's the call quality?

[Riezl]

Hi @artcourt, we have escalated the issue to our Engineering Team and a case engineer will contact you via SMS or phone call to discuss the progression of the case.

If there's a need for us to send a technician, you will be advised.

Let us know via PM should you have a preferred contact number and time.

[Riezl]

Hi @artcourt, we can see that the issue has been lodged to Telstra who has committed to send a technician anytime between now and 04/December/2019. Our Engineering Team is closely monitoring this and the case engineer will be in touch as soon as a new update becomes available.

Should you have further queries, feel free to message us. Thank you.