ADSL2+ zero speed

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Level 1c

the adsl2+ installation completed 3 days ago, now I am getting almost zero speed.

I have tried reseting router, nothing saves my Internet. Any ideas?

 

Speed Test Result:

http://tpg.speedtestcustom.com/result/82d524f0-0ab0-11ea-8de4-37948d7ab324

 

Status Screeshot:status.png

9 REPLIES 9
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Level 1c

Issue resolved, please close the thread. Thanks

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Level 1c

actually not... accidentally tested speed over 4G network. ADSL2+ speed still extremely slow

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Moderator

Hi @a1187522,

 

Welcome to TPG Community!

 

It certainly sounds like your connection is not operating as it should.

 

There are several factors which can affect the speed of your connection and our technical support team have identified a line issue causing a low connection speed on your end. 

 

We've booked a TPG technician to visit your premises on  21/Nov/2019 to investigate the speed concern. 

 

Further updates will be provided as more information becomes available.

 

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Level 1c

Hi, @Jhoey  thanks for the reply.

 

After talking to Telstra, it is almost impossible to achieve satisfying speed due to infrastructure issues. Thanks for the hardwork, and many thanks to the technician. 

 

Please allow me to cancel ADLS2+ with home phone service.

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Moderator

Hi @a1187522,

 

We're sad to know that you're considering to cancel the service with us. PM us your best contact number and preferred time we'll have one of our Account Specialists contact you.

 

Cheers!

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Moderator

Hi @a1187522

 

We just want to check the concern raised regarding your service. 

 

May we know if you have turned off your modem as we are not detecting any connection at the moment? I understand that you have requested to no longer continue with the service and should you wish to proceed, we will need to have a member of our Accounts Team to contact you for further assistance. 

 

Please let us know of your most convenient time to receive a call so we can organise a contact to be made.

 

 

Regards,

Ahra_G 

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Level 1c

Hi @Ahra_G,

 

Yes I have turned off the modem. You can contact me anytime. Thanks.

 

Regards,

Wen

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Moderator

I'll have someone to contact you in an hour, @a1187522

 

Please don't hesitate to let us know should you require further assistance. 

 

 

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Level 1c

It certainly sounds like your connection is not operating as it should.