I have already returned the ADSL2+ modem on 23rd September 10am to the StarTrack as you requested.
I am wondering when the rest of amount will be refund? I was told over the phone that the refund will be processed right after the modem is returned to you. Please let me know the detail of refund for my case.
The assigned officer sent you an email today. Kindly fill out the form and send it back to us to finalise the refund.
If you are unable to find it in your inbox, kindly check your spam/junk folder.
Let me know should you have further queries.