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Hi,
I have already returned the ADSL2+ modem on 23rd September 10am to the StarTrack as you requested.
I am wondering when the rest of amount will be refund? I was told over the phone that the refund will be processed right after the modem is returned to you. Please let me know the detail of refund for my case.
Thanks,
Jaehyun Kwon
Hi @ggunje888,
Thanks for the update.
We'll chase this with our Accounts team and provide you with the updates as soon as it became available.
Regards,
BasilDV
Hi @ggunje888,
The assigned officer sent you an email today. Kindly fill out the form and send it back to us to finalise the refund.
If you are unable to find it in your inbox, kindly check your spam/junk folder.
Let me know should you have further queries.
Regards,
Ahra_G
Hi @ggunje888,
We'll chase this with our Accounts team and have your case manager to respond to your email for further updates.
Regards,
BasilDV
Hi @ggunje888,
The remaining $10 will be refunded to your account within 2 to 5 working days.
Thank you for your patience.
Regards,
BasilDV
Hi @ggunje888,
The $10 was for the shipping fee of the modem that we sent you before, which will be refunded separately.
Regards,
BasilDV
Thanks for the update.