It is working day 24

Highlighted
Level 1c
Or day 31 with still no date for installation

Case manager not giving updates. Telstra has confirmed no activation request received.

When am I getting my internet?!
2 REPLIES 2
Highlighted
Moderator

Hi @geoffwhale 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Highlighted
Moderator

Hi @geoffwhale

 

I can see multiple update requests for your ADSL install.

Again, we will pass this on to the install teams for an update and a callback ASAP within 48hrs.

 

Thanks,