NBN installation person not showed up

[yelinko83]

I have appointment today for NBN installation at my new address that we just moved in. I got a message after filling out the form online saying that a person has to be home during the appointment. We waited but no one came.

Another thing is that I have moved to a new house and I want to cancel my NBN in my old address. Do I need to cancel it or will that be automatically cancelled once the NBN at the new address become active?

[KarlB]

Hi @yelinko83 

Welcome to the community,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[yelinko83]

Did you receive the message I sent?

[KarlB]

Hi yelinko83 

I have not received any PM from you?

Regards,

Karl

[yelinko83]

I have sent another message.

[KarlB]

Hi @yelinko83 

Got your PM thanks, and I have replied.

Regards,

Karl

[Kristie22]

Can you send me private message Details so I can talk to someone urgently

[Mal_mod]

Hi Kristie22, 

Can you please PM your account details. 

[Mal_mod]

Hi Kristie, 

Thanks for the update, in regard your account. 

I'll  go ahead and create a callback  for you, what is your prefered callback time ? 

[Mal_mod]

Hi Kristie22, 

Can you provide a very basic reason for the cancellation of the NBN tech  visit. ?