New ADSL: no internet

[andyruss55]

We received an email to say our internet is active, but after following the steps to set up we still don't have any internet connection. The modem wifi light is on but the internet light is off. Modem is TP Link TD W 9970 Please help

[Anonymous]

Hi @andyruss55,

Welcome to TPG Community!

We have located the account using your community details and we can see that your concern has been escalated to our Engineering Team.

The case engineer will contact you via SMS or phone call to discuss the progression of the case.

Should you have further queries, please let us know. Thank you.