new customer modem

Highlighted
Level 1b

My adsl2+ service was activated on 17/1 but i have not received a modem. 

2 REPLIES 2
Highlighted
Moderator

Hi @woollettmichell 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and reviewed the account.

 

We did not see any order for an ADSL2+ modem/router on the account. Did you process your ADSL2+ order through one of our Sales support or via Online? It appears that there's no modem included when the order was processed.

 

If you want a brand new modem, it will be for $99.95 + $10 shipping fee. The usual shipping time frame is within 1 to 2 working days within Metro and 2 to 5 working days outside Metro area.

 

Let us know if agree and will process the order for you.

 

BasilDV

Highlighted
Moderator

Hi @woollettmichell 

 

It appears that you've received the modem that we've ordered and the service is now working.

 

If you need further assistance, please let us know.

 

BasilDV