Our sincerest apologies for the inconvenience.
We're able to locate an account using your community details. This is certainly not the type of installation experience we wish for our customers.
We use Telstra's infrastructure to deliver the ADSL service to you, as such we rely upon the information provided by our partners. Telstra technician wasn't able to finish the job due to high work load.
The appointment has been reschedule on 3rd of February, 2020. We'll chase this with our Provisioning team.
Your experience is important to us and we will be keeping a close eye on your matter and will provide you with updates where possible.
We've seen that you have been in contact with one of our Provisioning Case Manager and provided details of the new appointment schedule. Let us know should you require further assistance.