New installation

[amehta54]

Hi Team, 

My due date for phone installation was 22-Apr-2020.

I am still awaited updates on this. The installation tracker is very vague and needs lot of improments.

could you pease provide clear updates to customer. I am just starting with you and an experience has been felt.

Thanks,

Ankur

[KarlB]

Hi @amehta54,

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Kind regards,

Karl

[amehta54]

Hi Karl,

I have sent a new messgae to you. Please confirm if you have received it and when would i expect my internet/phone line connected?

Thanks,

Ankur

[KarlB]

Hi @amehta54,

I have sent a request to our Provisioning team to get an update on your order. Provisioning will be in contact later on today with an update.

Regards,

Karl

[amehta54]

I am really looking to have internet this week.

Got a call and they have pushed the phone installation date to next wednesday. I am sure there are ways to contact the vendor, but the kind of accountabiity is been shown; it needs be more customer centric and resolution focused.