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No ADSL internet for over 6 weeks due to Telstra outage - now outage fixed but still no internet

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Level 2

Hi All,

Ref ticket #10391563 .We have had no ADSL connection for over 6 weeks due to a Telstra outage in the area which for some reason could not be fixed. Happened to coincide with planned switch to NBN. Booked NBN installation - cant be completed due to an NBN "Core Network Shortfall" ??? which wont be fixed for several weeks! We are trying to organise for Telstra to come and fix the ADSL line but I have been online for over 5 hours today to TPG trying to sort this out - each operator transfers me to another department and I get cut off. Can someone please help?

 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator

Hello johntainsh,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

View solution in original post

Highlighted
Level 2

What is going on ? All I want to do is organise for someone to come and fix my ADSL line. I cannot seem to make contact with anyone at TPG!

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Hello johntainsh,
Thank you for being a part of the TPG Community.
For verification purposes can you please send me a private message (PM) by clicking on my name
and provide the following information:
 Username
 Full Name
 Full Address
 D.O.B.
I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

View solution in original post

Highlighted
Level 2

What is going on ? All I want to do is organise for someone to come and fix my ADSL line. I cannot seem to make contact with anyone at TPG!

View solution in original post