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No internet at home

hengkaichi1103
Level 2
Level 2
‎10-09-2018 06:01 PM
Recently my home no internet
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2 REPLIES 2
Shane
Moderator Moderator
Moderator
‎11-09-2018 04:30 PM

Hi @hengkaichi1103,

 

Welcome to the community!

 

I would love to help. I was able to pull up your account using your community details, I will run initial tests on your connection and get back to you as soon as I got the test result.

 

Regards,

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Shane
Moderator Moderator
Moderator
‎11-09-2018 04:39 PM

Hi @hengkaichi1103,

 

Initial test results shows a possible internal cabling issue that causes dropouts on your connection.

I'd like to know what troubleshooting have you done so far?

Also, kindly PM me your best contact number and preferred time and I will arrange one of our Technicians to call you for further tests and investigation.

 

In case you need a reference: How to send a PM.

 

Regards,

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