No internet at home

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Level 1a
Recently my home no internet
2 REPLIES 2
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Moderator

Hi @hengkaichi1103,

 

Welcome to the community!

 

I would love to help. I was able to pull up your account using your community details, I will run initial tests on your connection and get back to you as soon as I got the test result.

 

Regards,

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Moderator

Hi @hengkaichi1103,

 

Initial test results shows a possible internal cabling issue that causes dropouts on your connection.

I'd like to know what troubleshooting have you done so far?

Also, kindly PM me your best contact number and preferred time and I will arrange one of our Technicians to call you for further tests and investigation.

 

In case you need a reference: How to send a PM.

 

Regards,