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sign a new contract

Level 1a



I have been with TPG for a long time, i am using ADSL 2+ with home bundle $49.99/month plan. Could I sign a new contract to get free wi-fi modem? The one I am using is very old.




Hi @minying,


I would love to help and request for a free modem/router inexchange of additional contract however, please be advised that this is subject for approval.


I tried to use your community details to pull up the account unfortunately it shows a multiple account.


To make sure that I have the correct details, kindly PM me your account details (Username/Customer ID or Contact number associated with the account).


In case you need a reference: How to send a Private Message.




Hi @minying, thanks for your PM. Are you able to PM us the shipping address so we can now send the request?


Thanks for sending the address via PM, @minying.


We have already sent the request and we will revert to you as soon as we receive an update.


Hi @minying, we have sent you a private message with an update regarding the modem request.


Should you need further assistance, feel free to drop us a message. Thank you.