We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve.
Based on the latest log on the escalated fault handled by our Engineering Team, the service has been installed however MDF Jumpering is required for the service to work.
If you wish to know more details why MDF Jumpering is required you can visit this link. TPG and MDF Jumpering a little confused
We'd like to arrange a call from one of our Engineers to discuss and provide you details of MDF Jumpering and schedule of the available technician to the job.
Feel free to PM me your best contact number and preferred time. How do I private message (PM) in the community.