Welcome to TPG community!
We were able to locate your account using your community details and understand that you were able to contact our Facebook representatives.
The case was escalated to our Engineering team for further investigation since there's an evident fault within the copper network.
They've lodged the fault with Telstra and was advised that their technician has been booked to check the service on or before the 3rd of April.
Further updates will be given once available.
Should you require further assistance, please let us know.