Hi @davidyouman,
We'd like to confirm the type of service you have and of course, assist with the connection issue.
You may also visit this link for basic troubleshooting: Troubleshooting Your Internet Connection
Let us have your TPG customer ID or username via private message so we can check your service,
Thanks!
Ahra_G
Hi,
Our white modem shows the green light for power green as well as the WLAN, but the Internet isn't green. I have checked for Outages using our address, it says there aren't any. I have restarted the modem several times and it doesn't work. Please can you give us a solution, or tell us what steps to take to fix it?
The black NBN modem lights are all green.
e
