TPG Community

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No vacant pair email

Level 1a

I have also recieved an email saying i cannot recieve internet connection because there is no vacant pair for my brand new unit. The lady at TPG still wants to send out a technitian, but what is the point if there is no vacancy? How am i to get around this problem??

6 REPLIES
Moderator

Hi @allanahjames,

 

Welcome to the community!

 

I was able to pull up your account using your community details and I can see that you have been in touch with one of our Account Specialists and discussed that your service installation will be resubmitted on Monday.

I will keep an eye on this.Rest assured feedback will be provided where is possible.

Let me know should you require further assistance.

 

Regards,

Moderator

Hi @allanahjames,
 

The application has been resubmitted today. Updates will be provided where is possible.
 

Let me know should you require further assistance.

 

Cheers!

Level 1a
Thanks for the update Shane.
My partner and I both work from home so this is becoming a major issue for us. Can see on the telstra reports our closest exchange is full but the second closest has over 200 vacant ports. Can we not connect to that exchange to save the drama?
Thank you
Moderator

Hi @allanahjames,

 

The infrastructure has been pre-planned by Telstra before the roll out of the ADSL2+ connection.

 

Regrettably, we do not have control on which Exchange you'll be connected to. 

 

Regards, 

Level 1a

Yes i understand that... however is seems inflexible and ridiculous to me considering there is only 6 more months until NBN is rolled out.

The alterative is that we are unable to have the internet.... in Melbourne in 2018. That's even more ridiculous.

Moderator

No Vacant Pair Available means that there is no Telstra cabling available on your house.

 

Please understand that this technical limitation is out of our control. Nonetheless, we continue to work on it and we look forward to getting you connected.