Is there anyone can help me? It's been 3 days I have no internet connection.
My modem is working fine but has no internet connection. The status is PendingDisconnect. The ADSL2 light on my modem does not turn on.
I tried to contact TPG CS by phone, only robot speak recommending visit link blablabla. I could not talk to CS.
I sent email two times to the TPG contact email and no response up to now.
Here the screenshot of my modem page.
Welcome to TPG Community!
We have located the account using your community details. We have checked the status of your connection and we can see a possible line fault causing the issue, but we'd like to make sure and perform further testing.
Is the modem currently connected and on? May we know if you're at home?
Thanks for sending us your details. We arranged one of our Technicians to contact you tomorrow between 10-12NN AEDST, make sure to keep your mobile phone available for the call and let us know how it will go.
Hi @rischanlab, we can see that you have been in touch with one of our technical specialists who escalated the issue to our Engineering Team. The team is working on sending a Telstra technician and you will be advised via SMS or phone call about the schedule.
If you have further queries, please let us know. Thank you.
We can see that Telstra has committed to send a technician anytime between now and 12/Feb/2020.
Our Engineering Team will continue to monitor this and revert to you for any additional updates.