Poor internet connection

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Level 1a
I moved in to a new house 2 months ago and applied for tpg adsl2+ with the 18 month contract at the same time. I recently paid for my first month and sadly its like paying amd wasting my money for something i dont even use. Everyone at home uses our data because literally no one can get a proper internet connection from our wifi. I tried calling before and they asked me to get a net extender, it might be because theres a lot of wifi around ouf house or because our house is made up of thick walls. Why should i waste another hundred but for a net extender when i expect you to fulfill your promise of fast internet connection.
1 REPLY 1
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Moderator

Hi @cjsrevoltar17,

 

Welcome to TPG Community!

 

We recommend having a read of these TPG Community articles which can help you with this query:

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...


Wi-Fi troubleshooting steps - No Internet/Connection

 

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

 

Should you require further assistance, please let us know. Thank you.