Return adsl modem for refund

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Level 2
I recently signed up with TPG. I WAS TO GET AN ADSL connection but then received a call from tpt to say it would be NBN. The adsl modem was on its way already... I need to return it. Unused for a full refund please
3 REPLIES 3
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Moderator

Hi @ruth9993

 

Thanks for lettung us know. 

 

If it's not too much trouble, could you please provide us with the consignment/tracking number? We need it so we can also assist in tracking down the modem. 

 

Regards,

Ahra_G

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Level 2
Hi Ahra,
Thanks for your response.
Here's a screenshot of the email notification of dispatch.
Kind regards,
Ruth
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Moderator

Hi @ruth9993,

 

Thanks for posting the screenshot, please send me your best contact number and preferred time tomorrow. We'll have one of our Account Specialists contact you to discuss details on how to return the modem and check for the refund.

 

For reference: How do I private message (PM) in the community

 

Regards,

 

 

Hi Ahra,
Thanks for your response.
Here's a screenshot of the email notification of dispatch.
Kind regards,
Ruth