Thanks for lettung us know.
If it's not too much trouble, could you please provide us with the consignment/tracking number? We need it so we can also assist in tracking down the modem.
Thanks for posting the screenshot, please send me your best contact number and preferred time tomorrow. We'll have one of our Account Specialists contact you to discuss details on how to return the modem and check for the refund.
For reference: How do I private message (PM) in the community
Thanks for your response.
Here's a screenshot of the email notification of dispatch.