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Still being charged for Home Bundle service that was cancelled in April

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Level 1c

Going through my accounts recently, I noticed I am still being charged for a phone + ADSL home bundle service that was disconnected back in April. I received a message from TPG mid March notifying that the home phone and ADSL service to my address was being disconnected on the 10 April. After finding another ISP, I left this time to lapse in the hope that when this time came, that I would no longer be paying for a TPG home bundle service.

 

Has anyone else encountered this problem? Have tried reaching out to TPG on multiple occasions to have this matter rectified and my money returned, but to no avail.

1 REPLY 1
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Moderator

Hi @hokowhitu ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community