Still not connected - help please.

[valentin1989]

Hi TPG,

I was promised to be connected within 10 days of my account set-up on March 26, as I had already been waiting for a month prior to that for the moving home team to get me set up at my new address. It has now been 3 weeks since March 26, but I am still not connected and cannot reach anyone on the phone or or online chat or on your Facebook page.

I have been with TPG for over 7 years, and have always been happy till now - I have never experienced this kind of lack of communication.  I understand it is a challenging time right now, so I have been trying to be patient, but waiting 7 weeks for a internet connection with little to no responces is getting ridiculous now.

Could someone please get in touch and at least update me on when I will be connected?

I recieved the modem, it is plugged in and powered up. My username is valentin1989, account # 6780692.

Regards,

Valentin

[luisc]

Hi,

My records shows your case has been escalated to our NBN service delivery team, We will advise you as soon as we have an update.

Thanks for your patience and understanding.

[valentin1989]

Hi there,

Thanks for your reply; just letting you know that I am still waiting

In the mean-time, I was advised that ADSL cannot be connected at my address (turns out there is no available line), and was given the option to cancel the installation. I will be cancelling the ADSL account, but I would still like to get NBN, so please do let me know when you have any news.

Regards,

Val