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Service set up at wrong address

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Level 1b

Hi 

 

My service has been set up at the wrong address. I have tried to update the address 17/4 and have the modem redirected. The modem has been delivered last Wednesday but I have not received it and now I am receiving an email that there is no cabling infrustructure at the wrong address and to cancel my account. How do I advise of the correct address?

2 REPLIES 2
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Moderator

Welcome to TPG Community,
You can private message to me your customer ID, username, correct service address, incorrect address and mobile number so i can check status here.
regards
JayeshP9

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Moderator

Hi huttone1,

I have sent your query to installtion team so someone will contact you. I have noted that your correct address has nbn FTTC service available.

Regards

JayeshP9.