I was promised to be connected within 10 days of my account set-up on March 26, as I had already been waiting for a month prior to that for the moving home team to get me set up at my new address. It has now been 3 weeks since March 26, but I am still not connected and cannot reach anyone on the phone or or online chat or on your Facebook page.
I have been with TPG for over 7 years, and have always been happy till now - I have never experienced this kind of lack of communication. I understand it is a challenging time right now, so I have been trying to be patient, but waiting 7 weeks for a internet connection with little to no responces is getting ridiculous now.
Could someone please get in touch and at least update me on when I will be connected?
I recieved the modem, it is plugged in and powered up. My username is valentin1989, account # 6780692.
Thanks for your reply; just letting you know that I am still waiting
In the mean-time, I was advised that ADSL cannot be connected at my address (turns out there is no available line), and was given the option to cancel the installation. I will be cancelling the ADSL account, but I would still like to get NBN, so please do let me know when you have any news.