TPG to confirm A side of MDF

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Level 1

I have no internet connection since 14 March. I called a private technician to check my MDF on the B side - everything has checked out OK

He advised there is no connection on A side i.e. the Telstra side

Can this please be rectified urgently?

1 REPLY 1
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Moderator

Hi @masoud

 

Welcome to the Community!

 

For customers experiencing any issues with their ADSL service, we recommend the best thing to do first is check if there's an outage on the network.

Customers may visit our Service status page for outage updates.

 

In your case, there's a possible fault within the copper network, which needs to be investigated by our Engineering team.

An assigned Engineer will be in touch with you via SMS or phone call within 24 to 48 hours.

 

BasilDV