Get online support
Welcome to TPG community, @mononohanna!
Thanks for raising this with us and my apologies for the frustration and inconvenience this is causing you and your studies. I went ahead and searched for your account on my system using your community name, but I am unable to make a match.
Can you please send us your TPG account details via private message so we can check your account and fast track the resolution to your matter.
Thanks!
Mc