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New connection

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I received my modem on Friday. Could you please let me know when I will be connected or what the next step is. Thankyou Jenny Grigg

1 REPLY
Moderator

Hi @Jengrigg,

 

Welcome to the Community!

 

We have edited your post for security purposes, as it contains your account details.

 

As per checking, you have ordered TPG ADSL2+ with Home Phone service last 05/Feb/2018 and as you may be aware, the installation time frame for this type of service is 10-20 working days.

 

You will receive further updates via email regarding the date of the installation. You may also check the progress of the installation here: https://www.tpg.com.au/install.

 

Having said this, just keep the modem for now.

 

Should you have further queries, please let us know.

 

Thank you.