New connection

Level 2

I received my modem on Friday. Could you please let me know when I will be connected or what the next step is. Thankyou Jenny Grigg


Hi @Jengrigg,


Welcome to the Community!


We have edited your post for security purposes, as it contains your account details.


As per checking, you have ordered TPG ADSL2+ with Home Phone service last 05/Feb/2018 and as you may be aware, the installation time frame for this type of service is 10-20 working days.


You will receive further updates via email regarding the date of the installation. You may also check the progress of the installation here:


Having said this, just keep the modem for now.


Should you have further queries, please let us know.


Thank you.