Update address

[murilo81]

HI, I need to update my address on myaccount online but when I do so, it comes back to the old address. How can I do it?

[Anonymous]

Hi @murilo81 ,

When you say updating the address, do you mean moving the service to a different location? If so, we did an article that you may find helpful about this, see link below.

Moving your TPG services.

Let us know how it will go and should you require further assistance.

Regards,

[murilo81]

NO. I already moved to a new address last April but my address in myaccount is still the old one. I don't know why. Just need to updated it.

[Anonymous]

Hi @murilo81, please send us a private message with your TPG customer  ID, username and complete address (new and old) so we can pull up the account and look into this.

To send a PM, please refer to this link; How do I private message (PM) in the community