TPG Community

Ask, answer and talk about our products

worst installation service

Level 1b

So join TPG on 12/08/2019

Get the standard email "Congratulations, connection complete....blahblah"

paid $179.

Get installation time frame and date: 20th august 2019

Nothing done on that day.

Call 'customer service', a technician will be out in the next few days. We will let you know.

Call again on next day.

"shortage of technician"

calling since 20th.

i could not find my solution.

now i am tried with TPG.

if TPG is ready to install internet by 3rd sep 2019 then i will go for it. otherwise i want to cancell it and i want my refund as well.

this is the worst service that i recieved ever.

 

1 REPLY 1
Highlighted
Moderator

Hi @shwetaparmar, we're sorry to know that you're having issues with the service installation and we apologise for the inconvenience this is causing you. 

 

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and complete address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community