TPG Community

Ask, answer and talk about our products

40 days, refund not yet processed

Level 1c

TPG online customer service

 

I requested a refund of mobile data charge on Arpil.

TPG billing customer service said the refund had been approved but was pending for finance dept to proceed.

Haven't heard anything since then. Now TPG phone sevices are harder to get through. Try if my request be responded quicker here.

You should be able to find the deatils under my account. 

 

 

2 REPLIES 2
Moderator

Hi @fcmjin2012,

 

Welcome to TPG Community!

 

We've edited your post which contains your TPG username. Please avoid posting any account details on a public thread as it may compromise your account security.

 

We'll chase this with our Mobile team and have someone to contact you within the day to provide further updates with the request.

 

Should you have any preferred time and best number to be contacted, please send it via PM.

 

How to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Hi @fcmjin2012,

 

Our Mobile team tried to call you to no avail.

 

Do you have any preferred time for them to try again?

 

Kind regards,

BasilDV