I want to request to cancel my 5G home broadband.
I received and set up the modem on 16/11/2023, no internet, then I called the technical team several times and was promised it would take 24hrs - 48 hrs to activate. Actually, it took over 2 weeks to activate the service!!!
And then, the speed is terrible, the connection is so unstable. I called again and placed the modem on the balcony as the technical team suggested, but still doesn't work.
So I am requesting to cancel the service, but I cannot find any options in my account! I contacted the account team many times and they told me that they will email me within 24hrs-48hrs.
Yeap, 48hrs, another 48hrs and another 48hrs, but the email never came.
I have been waiting for the email for over two weeks, and now I received an invoice?
Could you please help me to cancel this 5g plan? Plz anyone can help me？