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$99 Late rejection of direct debit request??

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Level 1a

Hi,

 

I am a long time TPG customer and recently set up a new account at my new address. I have been charged a $99 late rejection of direct debit request? What is this and why have I been charged this? 

 

I believe i incorrectly inputted my BSB, placing a '2' instead of a '1'. I understand the $10 invalid BSB fee but don't understand this $99 fee? Can you please explain why? I can't afford this in the current climate.

 

Cheers

Scott

2 REPLIES 2
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Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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Level 1a

Thank you, will do.