$99 Late rejection of direct debit request??

[scottwright70]

Hi,

I am a long time TPG customer and recently set up a new account at my new address. I have been charged a $99 late rejection of direct debit request? What is this and why have I been charged this? 

I believe i incorrectly inputted my BSB, placing a '2' instead of a '1'. I understand the $10 invalid BSB fee but don't understand this $99 fee? Can you please explain why? I can't afford this in the current climate.

Cheers

Scott

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,
Peter

[scottwright70]

Thank you, will do.