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Access to SMTP Server Revoked

rub92me
Level 2

Hi, the issues has reoccurred for the same emaila account so cannot send emails through SMTP again. Can someone please reset.

Riezl
Moderator

We have advised our Postmaster and we'll revert to you once an update is received.

Riezl
Moderator

Hi @rub92me, our Postmaster would like to know if you're using a VPN or a different connection other than TPG. 

rub92me
Level 2

Hi, yes occasionally use VPN for certain Japanese content so it is possible that I tried to send email before disconnecting VPN. 

Riezl
Moderator

We'll advise our Postmaster regarding this. We'll revert to you once a new update is received.

Riezl
Moderator

Hi @rub92me, the ban has been removed. Please make sure to disable the VPN before sending email s you won't be block again. Thank you.