Access to mobile accounts

[PK22]

I am able to log into my home NBN account without any issues. However, I also have two mobile accounts that I would like to monitor and access. Only one is visible and states "moved to novus".

Tried logging into the new portal with the respective phone numbers to no avail. Need access to all three accounts and don't understand why this is so difficult.

Neither of my mobile accounts are accessible.

Any help from TPG would be appreciated.

[Angeli]

Hi @PK22, 

Welcome to TPG Community! 

Kindly log in with your TPG mobile number with the same password to manage your mobile services. Let us know if you will still encounter an issue.

Cheers!

[PK22]

Hi,

Thank you for the quick reply. I tried that, to no avail. Unable to log in with the mobile numbers.

Please let me know how to solve this.

Regards,

[Angeli]

Hi @PK22, 

Kindly send a PM with your TPG mobile numbers. 

How do I private message (PM) in the community
 

Thanks,

Angeli