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Accessing my account

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Level 2

Dear Officer,

I lost all details of my account, I cannot login to check my invoice, please kindly assist

 

Lubo

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Accepted Solutions
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Level 2

Hi Erica,

 

No, that is not helpful because I used to access my account with my phone number. I have no idea what my customer ID nor user name are.This is why I couldn't use this option.

 

Thanks,

Lubo

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3 REPLIES 3
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Moderator

Hi @Lubo,

 

Welcome to the Community!

 

Check out this article regarding Forgot your TPG account password on TPG Community on this which should address your query.

 

Let me know if you need any further assistance.

Highlighted
Level 2

Hi Erica,

 

No, that is not helpful because I used to access my account with my phone number. I have no idea what my customer ID nor user name are.This is why I couldn't use this option.

 

Thanks,

Lubo

View solution in original post

Highlighted
Moderator

Hi @Lubo

 

I would recommend a call from one of our Account Specialists to discuss this further. 

 

Please send us a Private Message with your best contact time and number so we can arrange a call from one of our Account Specialists.

 

For your reference, please view this community post on How do I private message (PM) in the community

 

Cheers,