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Forgot your TPG account password?

Community Manager

Forgot your TPG account password?


Tip: If it's your Wi-Fi password you've forgotten, click here for help.


No problem! Visit to reset your password easily and securely.

Check out our video guide or follow our steps below


Enter your TPG Username or Customer ID, the Postcode on your TPG account, then type the word you see (so we know you aren't a robot!), then click Submit.




 You can choose to be notified of temporary password via email or SMS:




 Your temporary password is valid for 30 minutes. Use it to log into My Account at, where you can change your password securely to one of your choosing.


Once you've changed your password:


  • TPG email: If you changed your password for your account with username "tpgusername1", you'll need to use that new password to access your emails. This includes changing the password in your email client, e.g. Outlook or mobile phone mail apps.


  • If you're an ADSL Broadband Offnet or ADSL2+ VoIP customer, you'll need to update the password configured in your modem/router so your TPG connection keeps working.


Now you know your pasword, how to change it in future?


Log in at and click "Change your Password".




Need more help?


Need more assistance? Not sure what your Username or Customer ID is?  Call TPG Customer Service on 13 14 23 (option 3) for assistance.

Level 1b
Don't know my user name and password pls help

Hi @tony817, please send us a private message with your TPG customer ID, username, home phone number and complete address .


To send a PM, please refer to this link: How do I private message (PM) in the community