Cancel mobile from overseas

[Francbour]

Hi there,

I just relocated overseas from Sydney and tried to cancel 2 mobile accounts earlier today. I could not receive the authentication SMS on my TPG mobile (and cannot login to my tpg account for the same reason), my case was escalated and stayed in the waiting queue for over 45min before giving up. Could you please indicate the best course of action?

Cheers

[BasilDV]

Hi @Francbour 

Since you are already overseas, please raise your cancellation request directly to our Privacy Team by filling up the secure form here: https://tpg.com.au/identity

Make sure you use your overseas number as a case manager will reach you via SMS as well.

BasilDV