TPG Community

Aubrey · ‎04-05-2024

Hi @Kavitha, check if your service is impacted by an outage https://support.tpg.com.au/servicestatus If you need further help, send us a PM and we can look into it. How do I private message (PM) in the community

Aubrey · ‎04-05-2024

Hi @apahodge, we're keen to help out. Please send your account details through and we'll go from there. How do I private message (PM) in the community

Aubrey · ‎04-05-2024

Hi @Premkumarg, we'd be happy to help out from here. Send us a PM with your details and we'll dive right in.

Aubrey · ‎04-05-2024

Hi @sekombwkombw, let us know how can we help. You can send us a private message with your account details and we can go from there.

Aubrey · ‎04-05-2024

Hi @tukhanhnhu, let's grab your account details via private message and we'll take a closer look. Thanks!

Aubrey · ‎04-05-2024

Hi @tonyivan, please send us a private message and we'll grab your account details there.

Aubrey · ‎04-05-2024

@No5g Hi, please send us a PM and we'll look into this.

Aubrey · ‎03-05-2024

What happened with the modem, @Winston? Is your service impacted due to this? Send us a PM and we'll look into your options for replacement.

Aubrey · ‎03-05-2024

Hi @Kanthij, please send your details through private message and let's take a look at your account. Thanks!

Aubrey · ‎03-05-2024

Hi @mohanraju, we're keen to have a look at your account and see how can we help in getting this sorted. Please send us a private message and we'll grab your details there. Thanks!

Aubrey · ‎03-05-2024

@chenshaio80 Please allow up to 2 business days for feedback from our Accounts Team. Once your cancellation is finalised, you will receive a return label so you can send the modem back.

Aubrey · ‎03-05-2024

Let's get this sorted out for you, @anle2709. Send your details through PM and we'll take a closer look. How do I private message (PM) in the community

Aubrey · ‎02-05-2024

Hi @dancejl , welcome to TPG Community! We've set a requirement where a new member must reach Level 2 to be able to send a PM. To reach this level, you just need to post or comment on a thread. In saying that, you should now be able to send us a private message. Let's have your details and we'll activate your roaming. Thanks, Aubrey

Aubrey · ‎02-05-2024

Hi @louiseolivar, we can help activate your roaming. Send your details through PM and we can go from there. How do I private message (PM) in the community

Aubrey · ‎02-05-2024

Hi @keirale253, send your account details to us via private message and we'll take a look at your account.

Aubrey · ‎01-05-2024

Hi @asawinter, accessing TPG online account while overseas has been restricted due to the potential security risks. A workaround is to try using a VPN to an Australian IP and access that way. Furthermore, let us know why you want to log in to your account. We're keen to know if we can help you with anything. You can send us a private message with your details.

Aubrey · ‎01-05-2024

@johnthebiker We'd like to step in and make sure you're getting updates on this case. Please send your details via PM and we'll go from there.

Aubrey · ‎01-05-2024

Hi @soniakim67, how is your internet looking this morning? If you still need help, send us a PM and we'll look into this right away.

Aubrey · ‎01-05-2024

Hi @ajijacobv, send us a PM with your details and we'll look into this for you.

Aubrey · ‎30-04-2024

Hi @benjaminfinlay, if you change your mobile plan mid-cycle, the new plan takes effect on the next billing cycle. You can send us a private message with your details and we can take a closer look at your account.

Aubrey · ‎30-04-2024

Hi @chenshaio80, please send us a message with your details and we'll help sort this out.

Aubrey · ‎30-04-2024

@MOHANHMzz_495 Please send us a private message with your account details and we'll take a closer look.

Aubrey · ‎30-04-2024

Hi @ycvoon, please send us a private message and let's see what we can do.

Aubrey · ‎30-04-2024

Hi @1199876564, we'll have one of our case managers sort this out and contact you.

Aubrey · ‎30-04-2024

Hi, we got your PM, let's chat more there. Thanks!

Aubrey · ‎30-04-2024

Hi @Marce, please send us a private message with your details and let's take a look at both accounts. Thanks!

Aubrey · ‎30-04-2024

Hi @MOHANHMzz_495, are you able to connect to a local network though? Has it worked before?

Aubrey · ‎30-04-2024

Hi @CHANHVULINH, what's your NBN speed plan? Let's make sure you're getting the speed you're paying for. Was the speed test done via wired connection?

Aubrey · ‎27-04-2024

Hi, what's got you looking to cancel? Please send us your details via private message. Thanks!

Aubrey · ‎27-04-2024

Hi @Siddhartha1, you can check for outages/planned maintenance here. Do you notice any difference in the modem's lights from when it was working? You can send us a PM with your details and we can take a closer look.

TPG Community

About Aubrey

Re: No internet connection

Re: Stranded in Bangkok

Re: My Internet connection is not activated yet

Re: Payment

Re: nbn100 promotion opt in

Re: NBN phone line dead on FTTP new install, TPG email says all is well

Re: No mobile 5g connection

Re: Wireless Home Broadband 4G modem Replacement

Re: I opted for the free speed upgrade, would like to know when will this be enabled?

Re: Mobile sim activated but no service

Re: TPG 5G modem return

Re: NBN100 HFC dropping out constantly

Re: I need to activate roaming but can’t log in my account

Re: I need to activate roaming but can’t log in my account

Re: Activation Needed for eSIM Installation

Re: I cannot login to my account from oversea for couple of months.

Re: No internet connection

Re: No Internet

Re: Mobile port

Re: Order still in "progress" been 2 weeks

Re: TPG 5G modem return

Re: As overseas not receiving mssg thou set on international roaming

Re: Waiver of 30 days cancellation notice

Re: I want to terminate my account

Re: Turn off auto renewal

Re: " you're account has expired "

Re: As overseas not receiving mssg thou set on international roaming

Re: FTTP and speed

Re: I want to terminate my account

Re: No Internet