TPG Community

Get online support

Log in from overseas

joo0205
Level 2
Hi, I need to log into my account to proceed billing. It should be automatically charged but it was insufficient fund at the time. I want to proceed the invoice however I am currently in overseas, unable to have verification cord from the my registered phone number thus cannot login to my account. The only way to verify myself is through email address. Is there any other way to proceed payment of my invoice? Thanks
3 REPLIES 3
Aubrey
Moderator

We got your message, @joo0205! We'll wait for your details and we'd be happy to help out. 

siowsounyo
Level 2

Hi, same issue. Browser shows Forbidden. VPN doesn't help. TPG support needed.

Ahra_G
Moderator

Hi @siowsounyo,

 

You will not be able to log-in overseas to your online account due to potential security risk. 

 

Let us know how we can be of assistance. 

 

-Ahra_G