TPG Community

Aubrey · ‎19-04-2024

Hi @awfraser, let's have a closer look at your account and make sure you're getting the speeds for your plan. Please send us a private message with your account details.

Aubrey · ‎19-04-2024

Hi @5geeme, let's help with the activation of your 5G Home Broadband service. Please send your details via private message.

Aubrey · ‎19-04-2024

Hi @Jun22, What's the model of your handset? If your handset is a 3G-only device, you may need to get a new device.

Aubrey · ‎19-04-2024

Hi Robyn, we have raised this case with our Engineering Team and they'll book a tech from NBN to check your connection. Expect contact from the team via call and/or SMS regarding the technician's appointment. Regards, Aubrey

Aubrey · ‎18-04-2024

Hi @Treloars, please disregard the message if your service is now working. :)

Aubrey · ‎18-04-2024

Please send your details via private message and we'll investigate. How do I private message (PM) in the community

Aubrey · ‎18-04-2024

What's going on, @leee01? We're keen to know how we can help. Let's start by having your details via private message and we'll go from there.

Aubrey · ‎18-04-2024

Hi @Robynkoster, what type of NBN connection do you have? Is this happening on both wired and wireless connections? Do you notice any changes to the lights on the modem (and NBX if you have one) from when it was working? You can also send us a private message with your details so we can take a closer look.

Aubrey · ‎18-04-2024

Please send us a PM with your account details, @sarahchilds1.

Aubrey · ‎18-04-2024

Hi @sarahchilds1, we're keen to check your account and see how we can help in getting your service activated. Please send us a private message with your account details. Thanks!

Aubrey · ‎18-04-2024

Hi @Sibivarghese, please send us a private message with your account details and we'll take it from there.

Aubrey · ‎18-04-2024

Hi @Noroszlama28, let's help in activating your service. Please send us your account details via private message and we'll go from there.

Aubrey · ‎17-04-2024

Hi @Kdubbs, send us a PM and let's chat more about your account.

Aubrey · ‎17-04-2024

Hi @Meg123, welcome to TPG Community! Send your details via a private message and we'll help you activate your roaming services. On the other hand, WiFi Calling is not available while roaming internationally.

Aubrey · ‎17-04-2024

Hi @xuyenle297, please send us a PM and we can go from there. Thanks!

Aubrey · ‎17-04-2024

Hi @sagouinrouge, let's have your account details via private message and we'll look into your request.

Aubrey · ‎17-04-2024

Hi @Amac2424, we're keen to check what happened here and help get you back online. Please send us a private message with your details and let's look into your account.

Aubrey · ‎17-04-2024

Hi @Chang1212, let's have your account details via PM and let's check where things at with this case.

Aubrey · ‎17-04-2024

Hi @stinkycheese, have you already received an email confirmation regarding the service activation? Does it make any difference when you reboot the modem? You can send us a private message with your details and we can take a closer look into it.

Aubrey · ‎17-04-2024

Hi @Chinnari318, please send us a message and we'll go from there. How do I private message (PM) in the community

Aubrey · ‎17-04-2024

Hi @Chinnari318, please send us a private message with your account details and we'll help out.

Aubrey · ‎16-04-2024

Hi @mstshaila, we got your PM. Thanks!

Aubrey · ‎16-04-2024

Hi @tanjina02, the order commences once your initial payment is received. Installation and activation generally takes less than 10 days to complete.

Aubrey · ‎16-04-2024

Hi @KimNguyen, please send us a private message and we'll go from there.

Aubrey · ‎16-04-2024

Hi @sangampanthi2, we're you able to make calls before? Make sure you have enough prepayment balance to make calls outside your plan. Your Home Phone Optional Prepaid Balance If your plan includes a voice add-on but unable to call, send us a private message with your account details and we'll look into it.

Aubrey · ‎16-04-2024

Please avoid sharing personal information on public threads. Here's how to send a private message. Thanks!

Aubrey · ‎16-04-2024

Hi @thapajeevan1998, please send us a private message with your account details.

Aubrey · ‎16-04-2024

Hi @thapajeevan1998, please do not share personal information on public threads. Send us a private message and we'll further assist from there. Thanks!

Aubrey · ‎16-04-2024

Hi @Misschloe, please send us a private message with your account details and we'll look into this right away.

Aubrey · ‎16-04-2024

Hi @lotjoehiok, please send us a PM with your account details and we can go from there.

TPG Community

About Aubrey

Re: Upgrade from 100Mbps to Ultrafast (600+Mbps) has not changed download speed

Re: New 5 g modem no activation

Re: 3G network closure regarding my mobile calls and SMS

Re: No data connection

Re: Setup text message

Re: No data connection

Re: How do cancel my nbn service

Re: No data connection

Re: New 5 g modem no activation

Re: 5G home internet still not activated

Re: Cancellation of nbn

Re: Inactive 5g service

Re: Cancelling NBN

Re: Urgent help needed with global roaming and wifi calling

Re: Sim card cancellation

Re: FTTP Modem/router

Re: Nbn service not working

Re: Landline and 5G not working

Re: 5G Broadband isn't connecting to devices

Re: Lost sim active

Re: Re-active

Re: Failed to send private message

Re: TPG NBN Bundle 7538091

Re: Please closing Mrs Kim T Nguyen mobile acc1192031316 cause she passed away 6/2023. Thanks

Re: tpg account not working

Re: Lose my sim card, and can’t login to apps

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Re: Passport

Re: No internet for 2 days on broadband. Cannot get help as 2+ hour phone wait

Re: Lose my sim card, and can’t login to apps