TPG Community

Aubrey · ‎03-04-2024

Hi @khokhar095, we got your PM. Thanks!

Aubrey · ‎03-04-2024

Hi @gob12, you can check if your service is affected by an outage at https://www.nbnco.com.au/support/network-status. Otherwise, please send us a private message with your details so we can take a closer look at your connection.

Aubrey · ‎03-04-2024

@Bmilgate Disabling the band steering function should allow you to choose to connect to either the 5G or 2.4 wifi network. Among your devices is it only the solar inverter not detecting the 5G?

Aubrey · ‎02-04-2024

Hi @Annak, how's your internet looking today? If you still need help, you can send us a private message with your details and we'll look into it right away.

Aubrey · ‎02-04-2024

Hi @ashokapradeep, please send your account details to us via private message and we'll take a closer look into this.

Aubrey · ‎30-03-2024

@mondo1978 You can see the email setup guides here.

Aubrey · ‎30-03-2024

Hi @Wes1, you can turn off your data roaming on your device to avoid incurring any charges. Also, to prevent any bill shock, you must have a prepaid balance for you to access roaming services like sending SMS, and making/receiving calls.

Aubrey · ‎30-03-2024

Hi @Mito, we do not have the option to suspend/park the account. The alternative solution that we can offer is to downgrade your plan to the lowest available plan to keep your account active. You can send us a private message with your details if you want to chat more.

Aubrey · ‎30-03-2024

Hi @SimplyDOnut, here's how to find your PUK code. When logging into My Account, you will be prompted for your one-time password which is sent to the mobile number listed on your TPG Account. If you don’t have access to this mobile number, please send us a private message.

Aubrey · ‎30-03-2024

Hi @funkipanda, we've sent you a PM regarding your account.

Aubrey · ‎30-03-2024

Hi @peterbar, the ARCHER VR 2800 is an NBN ready modem. You can check out this link on how to configure 3rd party modems with your TPG NBN service. List of all TPG broadband setup and modem guides on Community

Aubrey · ‎29-03-2024

Hi @valian2530, let's look into your account. Please send us a private message. Thanks!

Aubrey · ‎29-03-2024

Hi @calebround, mobile and home wireless services are currently not supported by the app. To manage your mobile account, please log in to your online account. TPG Mobile - Online Account Management Tool - My Account

Aubrey · ‎29-03-2024

Hi @sambros, we're gathering as much info on this to help us with the resolution. We'd also like to raise a ticket under your account. Please send us a PM and we'll go from there.

Aubrey · ‎29-03-2024

Hi @robc, you can send us your details via private message and we'll check for updates regarding the speed upgrade.

Aubrey · ‎29-03-2024

Hi @Mist check out this article on how to set up your VX220-G2v modem You can send us a private message with your details if you need further help.

Aubrey · ‎29-03-2024

Hi @sandflyflat, please send us a private message with your details and let's help in sorting this out.

Aubrey · ‎29-03-2024

Hi @Indiflavours, let's raise a ticket for this issue. Please send us a private message with your details and we'll go from there.

Aubrey · ‎29-03-2024

@Wes1 For international roaming, incoming SMS has no charge. Only sending SMS, using mobile data, and making and receiving calls do. You can check this link for roaming rates: https://www.tpg.com.au/mobile/intlroaming

Aubrey · ‎29-03-2024

Hi @Melodytan, is this for your landline, or mobile phone?

Aubrey · ‎29-03-2024

Hi @rojtel, let's help in getting this sorted for you. Please send us a PM with your details and we'll look into your account. Thanks!

Aubrey · ‎28-03-2024

Hi @bradpage76, please send your details via private message and let's have a look at your account. Thanks!

Aubrey · ‎28-03-2024

Hi @spaccount, is there any difference when using a different browser? Send us a private message with your details and let's help you with your NBN account.

Aubrey · ‎27-03-2024

Hi @maft, we've set a requirement where a new member must reach Level 2 to be able to send a PM. To reach this level, you just need to post or comment on a thread. Having that said, you can now send us a private message.

Aubrey · ‎27-03-2024

Hi @debc, let's take a closer look at what's going on here. Could you send us your details via private message? Thanks!

Aubrey · ‎26-03-2024

Hi @89sandeep, let's check what's going on with this order. Please send your details to us via PM and we'll help out.

Aubrey · ‎26-03-2024

Hi @vnimse1788, have you tried restarting your phone yet? Try to select your network manually. If nothing works, send us a private message with your details and we'll take a closer look.

Aubrey · ‎26-03-2024

Hi @funkipanda, send us a PM with your details and let's have a look at your account.

Aubrey · ‎23-03-2024

Hi @jebba, we'd like to take a closer look at this and make sure you're getting the most out of your service. Please send your details via private message so we can look into the technician's report and provide further recommendations from there.

Aubrey · ‎23-03-2024

We're keen to get this sorted, @Patmoss1976 . @Ahra_G sent you a PM about this and if resetting the modem didn't work, we'll get our Helpdesk team to investigate. You should hear from the team within 24-48 hours.

TPG Community

About Aubrey

Re: Payment extension

Re: NBN FTCC Network Device not working

Re: VX220-gv2 Wifi Drop

Re: Home internet

Re: Why cannot I take calls and sms?

Re: saegcom 5g modem

Re: How to receive one-time verification code while overseas without incurring roaming charges

Re: Can I put my account and plan on hold while I’m overseas?

Re: Problem getting PUK code

Re: Double charged for monthly billing

Re: router upgrade

Re: Another price increase

Re: Mobile usage not available on app

Re: Unusable mobile apps on 5G Home boardband

Re: Price increase with 12 months speed boost

Re: VX220-G2v setup issue

Re: Billing dispute

Re: No Lights in OPTICAL

Re: How to receive one-time verification code while overseas without incurring roaming charges

Re: Cant make or receive phone calls

Re: Unable to unsubscribe from tpg emails

Re: New plan, no change in speed

Re: Overseas

Re: Opt in nbn100

Re: Internet connection

Re: Service activation

Re: Vodafone to TPG eSIM port is not working

Re: Double charged for monthly billing

Re: VX220

Re: Can't receive calls