This info needs to be updated. I lost my phone and the only option for password reset was to send a link to the primary mobile number. You guessed it! It was the number on the phone that was lost. There's no option to reset your password through email.   So being unable to access my account to order a new sim card I'm waiting days for TPG to verify me. And as the lost phone is my primary number for income and my business, it's a little frustrating. Also cant change my provider until I have my number up and running.   My advice is spend a little extra on your mobile plan so that you have the option to walk into a shop.   I will be changing providers after this :) ... View more