TPG Community

Get online support

Forgot your TPG account password?

Krystle
Community Manager

Forgot your TPG account password?

 

Tip: If it's your Wi-Fi password you've forgotten, click here for help.

 

If the interface below is different from your current TPG My Account page please visit Forgot your TPG Account Password? - TPG Community

 

No problem! Visit https://www.tpg.com.au/password to reset your password easily and securely.


Check out our video guide or follow our steps below

 

Enter your TPG Username or Customer ID, the Postcode on your TPG account, then type the word you see (so we know you aren't a robot!), then click Submit.

 

image.png

 

 You can choose to be notified of temporary password via email or SMS:

 

 image.png

 

 Your temporary password is valid for 30 minutes. Use it to log into My Account at https://www.tpg.com.au/account, where you can change your password securely to one of your choosing.

 

Once you've changed your password:

 

  • TPG email: If you changed your password for your account with username "tpgusername1", you'll need to use that new password to access your tpgusername1@tpg.com.au emails. This includes changing the password in your email client, e.g. Outlook or mobile phone mail apps.

 

  • If you're an ADSL Broadband Offnet or ADSL2+ VoIP customer, you'll need to update the password configured in your modem/router so your TPG connection keeps working.

 

Now you know your pasword, how to change it in future?

 

Log in at https://www.tpg.com.au/account and click "Change your Password".

 

image.png

 

Need more help?

 

Need more assistance? Not sure what your Username or Customer ID is?  Call TPG Customer Service on 13 14 23 (option 3 + 1) for assistance.

10 REPLIES 10
tony817
Level 2
Don't know my user name and password pls help
Riezl
Moderator

Hi @tony817, please send us a private message with your TPG customer ID, username, home phone number and complete address .

 

To send a PM, please refer to this link: How do I private message (PM) in the community

 

Kboey
Level 2
Hi,
I just registered a data line under TPG. I would like to check on my data capacity. However, I only know my phone number. I still need the postcode and password which i don't have. Please advisr how to obtain them.
Thank you
BasilDV
Moderator

Hi @Kboey

 

Welcome to the Community!

 

We usually send the information about your account to the Email that you've registered with us.

 

You may check your postcode here: https://auspost.com.au/postcode

 

If you did not receive any information via Email, then please contact our Customer support team on 1300 993 011 for real time support.

 

BasilDV

HOQUEMAHMUDUL
Level 2
Ahra_G
Moderator

Hi @HOQUEMAHMUDUL,

 

We have created these community articles which may help with your concern:

 

Let us know should you need further assistance.

 

Cheers! 

ncurusi
Level 2
How I get the Passcode on my TPG account?
Aubrey
Moderator

Hi @ncurusi, you can reset your account password at https://account.tpg.com.au/reset-password

 

Aubrey

bobbyy1982
Level 2

This info needs to be updated.

I lost my phone and the only option for password reset was to send a link to the primary mobile number.

You guessed it! It was the number on the phone that was lost.

There's no option to reset your password through email.

 

So being unable to access my account to order a new sim card I'm waiting days for TPG to verify me.

And as the lost phone is my primary number for income and my business, it's a little frustrating.

Also cant change my provider until I have my number up and running.

 

My advice is spend a little extra on your mobile plan so that you have the option to walk into a shop.

 

I will be changing providers after this Smiley Happy